Patients are requested to report to the reception desk for registration between
10:30 AM – 2:30 PM (All Working Days) and
5:00 PM – 7:30 PM ( Working on Tuesday, Thursday and Saturday ).
Consultation fees should be paid at the reception counter during registration.
Follow-up and post-operative patients are requested to wait in the designated waiting area while
their medical records are retrieved.
Patients will be called for a preliminary examination by an ophthalmic assistant, who will
record the clinical history, check vision, perform refraction, and carry out other necessary
assessments.
Following the preliminary examination, patients will be examined by the senior consultant
ophthalmologist.
The time required for examination and treatment may vary depending on the patient's condition.
Patients are requested to wait patiently for their turn to ensure proper evaluation and care.
Preference will be given to patients with prior appointments. Appointments may be scheduled by
contacting the reception in person or by phone.
Occasionally, consultation schedules may be delayed due to emergency cases. Patients are
requested to cooperate and await their turn.
Additional investigations or diagnostic procedures may be advised by the consultant after
examination. These may be performed on the same day or scheduled for a later date depending on
the urgency of the procedure and the convenience of both the patient and the doctor.
Information regarding investigation and procedure charges can be obtained from the reception
desk. Advance payment may be required for certain services.
Surgical appointments should be scheduled in advance through the reception in coordination with
the operating surgeon, except in emergency situations.
Patients seeking cashless insurance facilities are requested to contact the help desk or
hospital administrator for assistance.
Insurance approval and documentation processing may take several hours or longer, as prior
authorization is required from the respective insurance provider.
Protocol for Routine Outpatient Examination
Simple patient journey from registration to consultation and discharge.
Entry
Registration
Vision Testing
Auto Refraction
NCT
Consultation
Investigation / Dilation
Opticals / Pharmacy
Reception
Exit
Protocol for Painful Red Eye, Eye Discharge & Foreign Body Cases
Patient Flow
Entry
Reception
Vision Testing
(Without Pinhole Test)
Doctor Consultation
Reception
Exit
Corneal Foreign Body Management
If a corneal foreign body is suspected, Paracaine eye drops may be administered in the waiting
area as advised.
In confirmed corneal foreign body cases, repeat Paracaine eye drops, antibiotic eye ointment,
and pain-relief medication may be prescribed as required.
